Refund policy

We are committed that your order is shipped to you on time and as described. If you are not satisfied with your order please contact us at TheComicBookVault@gmail.com.  We will work with you on a case by case basis for a store credit or refund within reason. You must inform us within 5 business days of receipt of the package. 

We are enthusiastic comic book collectors, but we are not expert graders.  In many cases, pictures of comic books are stock photos.  All comics are in the range of VF+ to NM condition in our opinion unless otherwise specified.  This would generally correspond to CGC grades of at least 9.0.  Please request detailed pictures of books before shipping if so desired.

If your order was damaged please keep all packaging as we may need it for insurance claim purposes. 

We hope you enjoy reading and collecting these books as much as we do!

Returns
We are committed that your order is shipped to you on time and as described. If you are not satisfied with your order please contact us at TheComicBookVault@gmail.com for a store credit or refund. You must inform us within 5 business days of receipt of the package.

If your order was damaged please keep all packaging as we may need it for insurance claim purposes.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:
Gift cards

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thecomicbookvault@gmail.com.

Sale items (if applicable)
Sale items can be refunded unless specified otherwise in the listing or specific sale.

Shipping
To return your product, you should mail your product to: 210 Quiet Hollow Rd. Media, PA 19063

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.